P290 Teletext 290 Aug30 21:22:47 X TELETEXT IS AN ADVERTISING MEDIUM FROM WHICH HOLIDAY COMPANIES ADVERTISE THEIR OFFERS TELETEXT Ltd D#ES NOT SELL HOLIDAYS DIRECTLY FOR THE LATEST OFFERS PLEASE GO TO p200, 210, 220, 230, 240 OR VISIT www.teletextholidays.co.uk
P290 Teletext 290 Aug30 21:11:27 The following pages have been designed to give you, the viewer, some guidelines on common abbreviations and phrases that are often used in connection with holiday advertising on Teletext and so in turn give you a better understanding to get the most out of your holiday. 2/20 >>>>
P290 Teletext 290 Aug30 21:11:01 At the end of this section we have included some useful telephone numbers of the organisations you can contact should you require any further information. 3/20 >>>>
P290 Teletext 290 Aug30 21:16:37 For easy reference we have broken down this information to the following: 1 Customer Protection Requirements 2 Pricing Information on adverts 3 Star Ratings 4 How to lodge a complaint 5 Abbreviations Explained 6 Useful Telephone numbers 4/20 >>>>
P290 Teletext 290 Aug30 21:1,:10 1 CUSTOMER PROTECTION REQUIREMENTS All companies wishing to advertise flights or package holidays on Teletext must offer one of the following forms of customer protection: ATOL (Air Travel Organiser's Licence) Any flights (or packages which include air travel) are protected by an ATOL Protected Operator.If your Tour Operator ceases to trade you will either be refunded by ATOL or repatriated if abroad at the time. ABTA (Assoc of British Travel Agents) If an ABTA member becomes insolvent then the ABTA fund is used to refund the customer. 5/20 >>>>
P290 Teletext 290 Aug30 21:11:46 AGENTS FOR ATOL PROTECTED OPERATORS ATOL safeguards air passengers/package holiday customers from losing money on tickets bought through travel firms. It is managed by the Civil Aviation Authority(CAB). If you are making a booking with an Agent 4 ATOL Protected Operator, this means that the retail agent is acting as an authorised agent for ATOL holder direct. For full customer protection we also require that Agents 4 ATOL Protected Operators advertising on Teletext have independent bonding or customer protection cg.ABTA,TTB,TTG membership. 6/20 >>>>
P290 Teletext 290 Aug30 21:12:25 X Other types of customer protection TTA (TRAVEL TRUST ASSOCIATION) The customer's money is held in a trust account and not released until the holiday has been received. If a TTA member becomes insolvent,the customer's money will be held by the TTA and used to pay for the holiday TGTG (THE GLOBAL TRAVEL GROUP) The TGTG is an association of independent travel agents. You are dealing with one company, namely the Global Travel Group. Should an outlet fail, then liability rests with the TGTG. 7/20 >>>>
P290 Teletext 290 Aug30 21:14:02 X WHAT ABOUT PACKAGES THAT DONWT INCLUDE AIR TRAVEL? Companies who advertise package holidays which do not include air travel also have to be members of an approved body. These include ABTA,AITO, CPR,YEA,PSA,FRO & ABTOT. These bodies are also responsible for refunding customers should the operator or retailer you are dealing with become insolvent. There are exceptions to the rule! Companies who are selling accommodation only are not subject to any customer protection requirements.Also transport facilities e.g.Car Hire. 8/20 >>>>
P290 Teletext 290 Aug30 21:11:39 2 PRICING INFORMATION Prices shown on Teletext are per person Prices shown on Teletext must be specific and clearly show all charges. Any additional costs must be clearly stipulated on the advert with the costs involved. The most common charge associated with holidays is a Credit or debit card charge. It is usually shown as a percentage or a 'per person' charge. 9/20 >>>>
P290 Teletext 290 Aug30 21:11:10 2 PRICE INFORMATION CONTINUED However in instances where no particular date is mentioned with the holiday, advertisers will use the abbreviation 'prices from' to donate that you should expect to pay anything from the price stated on the screen upward. Occupancy level.Holiday prices are Fbased on 2 adults sharing for 7 nights. If the prices are not based on 2 adults sharing, then this will be shown with the abbreviation - 3SHE,4SHE etc. For a single person supplements may apply. 10/20 >>>>
P290 Teletext 290 Aug30 21:18:42 2 PRICE INFORMATION CONTINUED Availability. Offers on screen must be shown with a specific departure date or else be currently available, which is defined as being available for departure within the next 28 days. 11/20 >>>>
P290 Teletext 290 Aug30 21:17:28 3 STAR RATINGS There is no one organisation that oversees the allocation of star ratings depending on the country that you are intending to travel to there are variou different clarifications systems for holidays accommodation. Some countries use a government controlled grading system & others use independent bodies. It is worth checking with the tour operator that you are booking with, what classification the accommodation is. If the operator has given their own rating it may well be advisable to check what standards the hotel has had to attain to be awarded those ratings. 12/20 >>>>
P290 Teletext 290 Aug30 21:17:01 4 HOW TO LODGE A COMPLAINT Teletext is regulated by the IRC. (Independent Television Commission) We take great care in constantly monitoring the service to make sure that all information on screen is accurate. However if you experience difficulties after responding to an advertisement on Teletext, please write to us explaining the circumstances, including these important details: >>>>
P290 Teletext 290 Aug30 21:12:31 4 HOW TO LODGE A COMPLAINT CONTINUED ■ The date and time the advert was viewed. ■ The page number and section the advert was seen on. ■ Any specific details if you can remember I.e. Page header,hotel name, price,date information if applicable 14/20 >>>>
P290 Teletext 290 Aug30 21:11:18 X 4 HOW TO LODGE A COMPLAINT CONTINUED Send your letter to: The Copy Conditions Supervisor Teletext Limited Building 10 Chiswick Park 566 Chiswick High Road London W4 5TS In all instances where Teletext has grounds to regard a company's advertising as misleading, we will try to resolve your query. In other cases we would be pleased to offer any advice that may be helpful. 15/20 >>>>
P290 Teletext 290 Aug30 21:11:41 5 ABBREVIATIONSEXPLAINED ■ AGT 4 ATOL PROTECTED OPERATOR=Agents For ATOL Protected Operator ■ AD=Adult ■ ABTA=Association for British Travel Agents ■ AI=All Inclusive ■ AMEX=American Express ■ BOA=Allocated on Arrival ■ ATOL=Air Travel Organisers'Licensing ■ Avail=Available ■ BB-Bed and Breakfast ■ BUG/FEE orB/FEE= Booking Fee ■ BED= Board ■ BSD= Based ■ CC/CCC/CC CHG= Credit Card Charge 16/20
P290 Teletext 290 Aug30 21:31:21 5 ABBREVIATIONSEXPLAINED ■ CCH=Catered Chalets ■ CDW=Collision Damage Waiver ■ CH=Child ■ DC/DEC/DC CHG=Credit Card Charge ■ DIP/DEPT=Departs,Departure or Deposit ■ RV=Kvenjng Meals ■ EX=Excluding or Exit ■ Ex Trans=Excludes Transfers ■ FAN=Family ■ FA=Full Board ■ FD=Fly Drive ■ FE=Fully Inclusive ■ JO-Flight Only ■ FR/From=Prices From ■ Fully Comp Ins=Fully Comprehensive Insurance ■ HA=Half Board ■ INC/INCL=Including or Included ■ INS=Insurance ■ LBW=Loss Damage Waiver >>>
P290 Teletext 290 Aug30 21:21:07 5 ABBREVIATIONSEXPLAINED ■ NMD ACCOM=Named Accommodation ■ NT/NTS/N=Night/Nights ■ OCC=Occupancy ■ PP=Per Person ■ PPPN=Per Person Per Night ■ PW/PWK=Per Week ■ TO=Room Only ■ RTN=Return ■ SC=Self Catering ■ SHE or SH=Share Basis for Rooms ■ 3 SHE/SH=Prices based on 3 Adults sharing a room ■ SLI=Supplementary Liability Insurance ■ SO=Seat Only ■ TGTG=The Global Travel Group ■ TOD=Ticket on Departure Charge ■ Trans Inc=Transfers Included ■ TTA=Travel Trust Association ■ WK=Week 18/20 >>>>
P290 Teletext 290 Aug30 21:23:34 5 ABBREVIATIONSEXPLAINED AIRPORTS ■BBZ=Aberdeen ■INV=Inverness ■BHD=Belfast City ■LAB=Leeds/Bradford ■BFS=Belfast Inter ■LPL=Liverpool ■BHX=Birmingham ■LGW=London Gatwick ■BOD=Bournemouth ■LHR=London Heathrow ■BRS=Bristol ■LTN=Luton ■CWT=Cardiff ■MAN=Manchester ■DUB=Dublin ■NCL=Newcastle ■EMA=East Midlands ■PIS=Prestwick ■IDE=Edinburgh ■SOU=Southampton ■EXT=Exeter ■STN=Stanstead ■GLA=Glasgow ■MME=Teeside 19/20 >>>>
P290 Teletext 290 Aug30 21:21:14 6 USEFUL TELEPHONE NUMBERS ■ ABTA 020 7637 2444 (www.information@abta.co.uk) ■ CAB(ATOL) 020 7453 6430 (www.atoldata.org.uk) ■ ABTOT 020 7930 2388 ■ AITO 020 8744 9280 ■ CPR 020 7240 3131 ■ FRO 01273 477 722 ■ PSA 020 7436 2448 ■ YEA 01703 768 941 ■ TTA 0870 889 0577 ■ TGTG 01244 539 353 ■ IRC 020 7255 3000 20/20 >>>>
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