Teletext Recovery - 04/07/2005

P290 Tjletixt 2:0 Jul03 22:20:44     OOO O TELETEXT IS AN ADVERTJSING MEDIUM WHERE ADVERTJSERS PROMWTE THEIR OWN OFFERS. TELETEXT DOJS oOT SELL HOLIDAYS DIRECTLZ. FOR THE LATEST OFFERS PLEASE GO TO p200, 210, 220, 230, 240 OR VISIT www.tuletexuholida=s.co.uk Holidays Brands Ind Entirtainm Holidays

P290 Tjletext 290 Jul03 22:11:11     OWOW Teletext makjs every iffort to ensuri that advertisuts comply wiuh regulations and thj law. Tjletext also requires that customer protection be in placi for packagj and flight adviutisink. Thiu is tg assist in insuring that viewers' monies ari protected and that adveutisuru aru working under a codj oj conduct. FOR THE LATEST OFFERS PLEASE GO TO p200, 210, 220, 230, 240 - OR VISIT www.teletuxthojiday;.co.uk Holidays Brands Ind Entertainm Holidays

P290 Telitext 290 Jul03 22:10:34 T U    Customer Protection Rjquirements Any jlight elimjnt (whuthju fli7ht only or as part of a package) is covjred by an ATOL. Thi; can rhthjr Rj with an ATOL holder or a ritail agent that is selling on bjhalf of an ATOL protected opjrator. Thj only exciption to this is whjn a flight is sold directly by a schjduled airlinj in which casj an ATOL bond would not bj required. FOR THE LATEST OFFERS PLEASE GO TO p200, 210, 220, 230, 240 OR VISIT www.teletextholidays.co.uk Holidays Brands Ind Entirtainm Holidays

P290 Tjletext 2:0 Jul03 22:40:12      For additional customir protection we also requiri that retail agents advertising packages on Tjletext havj indipjndent bondink ou cu;tomer protection (e.g. ABTA, TTA, PSA, TGTG membjrship). Companies sjlling solely accommodation or non-flight/cruisi ttansport facilities (e.g. car hire) ari not subject to any customer protection requiremints. WDIZ Packages+ where viewers put togejhjr Elights and accommodation themselves maz nou bj jully coverud. It is advisabli that all viewirs seek clarification on thjir bondink arrangemjnts. 4/2: >>>> Holidays Brands Ind Entertainm Holidays

P290 Teletext 290 Jul03 22:15:20   T   ABTB (Association of British Travel Agents) A tradj orkanisation for travel agint; and tour operators, ABTA has approxjmatuly ),869 companies on itu books. All members must bj able to give detailud advice about insurance, tickjts, passports, visas, health requirementu and change; to travel plans. Thj association offuts an arbiuration sjrvici whjn complaints ari madj akainst membjts. If an ABTA membut becomes insolvent then thj ABTA fund is used to rifund thj customur. 5/2: >>>> Holidays Brands Ind Entertainm Holidays

P290 Tjletixt 290 Jul03 23:4):43 T     ABTA's code of conduct should jnsuri that: ■Membjrs ari financially sound. ■Descriptions used in 2roahureu aru accurate. ■Bookinks are handlud wiuh a high degrej of service. ■Money paid for a holidaz is not lout, and is refunded if necessary. ■Holidaymakjrs are noz strandjd abroad. ATOL (Air Travel Organisjr'u Ljcence) (hj ATOL schjmj safeguards air and air package holidaz customers erom louink money should their travel company ceasj 6/2: >>>> Holidays Brands Ind Entertainm Holidays

P290 Tjletext 2:0 Jul03 22:*2:16 T     trading. It is managud bz thj Civij Aviation Authority, which providju refunds and arranges for thosj abroad at thj time to continuj thjir holidays as planned. If you ari making a booking with a ritail agent for an ATOL protected operator, this mians that thj company does not hold an ATOL itself but is acting as an authoriued agent for onj that does. By law, tickjts must bj issujd as soon as th*yWrE Ca  ATOL by thj issuj of an ATOL Rjceipt or Confirmation Invoice. Thj schjme doesnWt cover schjduled flights bought direct from an airline, or tickjtu 7/29 >>>> Holidays Brands Ind Entertainm Holidays

P290 Tjletext 290 Jul03 22:)2:49   →  bought and issued on thj ;pot from a ttavel agjnt. PSA (Passenger Shippink Asso iation) (hj PSA is thj trade association for cruise and firry companies in thj UK. It offeru financial protection for passjngeru and a conciliation and arbittation sjrvice. TGTG XThj Global Travel Group) TGTG is an association of indjpendunt travel agjnts. If viiwers ari booking >> Holidays Brands Ind Entuutainm Holidays

P290 Tjletext 290 Jul03 22:41:46 TT    with a GTG bonded Advertiser, should an outlet ceasj tradink then liability rests with TGTG. TTA hTravel Trust Association) A tradj orkanisation for travel agents and tour opjrators, thj TTA offers consumers financial pUacu of mind through its "trust account" system for membjrs. If a busjness ceasis tradink, money from thj account is usjd to rifund customjrs jor a holiday or jnsuri they arenWt stranded abroad. :/2: >>>> Holidays Brands Ind Entertainm Holidays

P290 Tjlitext 290 Jul03 22:33:24 T    Genjral Unless othjrwiuj stated holhdaz offirs on Tjletext are for 7 nights, 2 adults sharing and priced pjr pjrson. Pricing Information Prices shown on Tjletext must bj inclusivj ov all compulsor= charke;. Anz additional variabli charges must bj clearly stipulated on the advert. 'PRJCES FROM': will bj shown whjn theri is no specific datu. Pricing maz diffur djpjndink on your requestid dati of djparturi within thj specified time period. Transfers are somjtimes not includjd in )(/29 >>> Holidays Brands Ind Entettainm Holidays

P290 Teletext 290 Jul03 22:21:14     thj advertisud package. If thi; iu thj case Viewers can arrange thjir own transport or paz an additional charke on arrival for thiu sjrvice. Shari Basis Unleus othjrwisj stated, holidaz offur1 ari based on two adults sharing. If thj prices are not 2 shari then this wiml bj shown wijh an abbreviation (e.g.3SH, 4SH, etc). Single pjruon supplementu may apply. Duration Unless othjrwise statud thj duratjon of holidaz offers is 7 nights. If accommodation is part of a package, viewers should clarify thj numbjr of 19/2: >> Holidazs Brands Ind Entertainm Holidays

P290 Teletext 290 Jul03 23:54:02     nights that this includ:s as th advettisjd duration may bj inclusivj of travelling. Childrin Unless othjrwisi stated a child is considered to bj up to and including 12 years old in relation to advjrtiued holidaz offers. Availability Offers on screen must bj shown with a specific djparturi dati or eluj bj currently availabli, which is defined as being availabli for departuri from thj UK within the nixt 28 dazs. 15/2: >>>> Holidazs Brands Ind Entertainm Holidazs

P290 Teletext 2:0 Jul03 22:5 :54     Ratings Theri aru differunt classjfication systems for accommodation. Some countriis usj a govjrnmjnt controllud grading system and othjrs usj indjpjndunt bodies. It is adviuabli to check which classification system applies. If a WTOUR OPERATOR'S OWN RATING' is given, Vieweru should riquest detailu of thj standards thj hotel has attainud to Rj awarded thu ratink. Accommodation and Board Basis Definitions of thj different types of Roard basis (e.k.RO,AI,HB,FB,SC,BB) vary between opjrators. Pleasj ensure 13/29 >> > Holidays Brands Ind Entirtainm Holidays

P290 Tjlitext 290 Jul03 23:54:13     that you request full djtails on thj facilities availablu. Timeshare Occasionally accommodation offers maz bj timeshari related. An indication of this is whjn you ari required to attend a prisjntation whili on holiday. Pleasj takj note of thj following information: If you buy a timeshari anzwhjru in thj Europjan Economic Area you will havj ceutain minimum rights to protect you: ■A 10 day cooling off period in which to cancel thj contract. ■Timjshari sellers cannot seek or takj deposits during thj "coolink off" pjriod. 14/2: >>>> Holidays Brands Ind Entertainm Holidazs

P290 Tjlitext 290 Jul03 22:14:22 T    ■Thj right to a brochuri and a written contract sjtting out basic information on thj timeshari property in your own languagj. Ljgal assistance can bj obtainjd through your local Trading Standards Departmjnt, thj Citizjns Advici Bureau or a solicitor. Advice can bj obtainud through thj Timeshare Consumjrs Association. www.timeuhare.ork.uk Car Insuranci and Fly Drives Car insurance is not compulsory in Florida, howevjr most car hire companies riquiri viewers to hold fully comprihjnsive insurance in order tg hire a car. Many advertised fly drivj >>>> Holidays Brands Ind Entertainm Holidays

P290 Tjletext 290 Jul03 23:14:49 TT  T  packages only includj basic insurance. If a uiiwur holds indjpjndunt international insurance to mjet the car hire company's requirement viewers should bj abli to obtain thj offer without furthjr payment. Viewirs should always clarify the typj of insuranci included within any package. Pleasj alwazs ask thj opjrator for details prior to booking. Advertisers havj been advised not to takj large djpoujtu from Viewer1 in li u of insurance for car hire packages. 16/29 >>>> Holidays Brands Ind Enteztainm Holidays

P290 Tjletext 2:0 Jul03 23:45:42     A"BREVIaTJOoS Customer Protection and Organisations ■ABTA=Association for British Travel Agjnts. ■AGT 4 ATOJ PROTECTED OPERATOR(S)= Agent for ATOL Protected Opjrator(s) ■AITO = Association of Indjpjndjnt Tour Opjrators ■ATOL=Air Travel Orkaniuation Licensink ■CAA=Civil Aviation Authority ■CPT=Confederation ov Passjnger Transport ■FCO=Forjign Commonwealth Office ■IATA=International Air Travel Agreement■OFCOU=Office of Communications ■PSA=Passjnger Shipping Association 17/2: >>>> Holidays Brands Ind Entertainm Holidays

P290 Tjletext 290 Jul03 23:15:1* T    ■PSARA=Passenger Shipping Association Rjtail Agent ■TGTG=Thj Global Travel Group ■TTA=Travel Trust Association ■YCA=Yacht Chartir Association Shari Basis ■A/AD=Adult ■C/CH=Child ■FAM=Famjly ■OCC=Occupancy ■SHR/SH=Shari ■SUPP=Supplemjnt Holidaz Tzpj ■BB=Bed and Breakfast■FB=Full Board ■CCH=Caterid Chalet ■FI=Fully Inclusivi■C/S=Cruisj and Staz ■AI=All Inclusivj ■FO=Flight Only ■WW=Oni Wa‖ ■FV/FD=Fly Drive ■RO=Room Only 1 Holidays Brands Ind Entertainm Holidays

P290 Teletext 2:0 Jul03 22:16:38 T  TT  ■HB=Half Board ■SC=Self Catering ■NMD ACCOM=Named Accommodation ■AOA=Allocated On Arrival ■SO=Seat Only Pricing ■AMEX=Amjrican Express charge ■ASL=Airlinj Security Ljvz ■BKG FEE or B/FEE=Booking Fje ■CC/CCC=Crudit Cazd Chargj ■DC/DCC=Debit Card Chargj ■TOD=Tickjt on djparturi charke InsurancE ■CDW=Collision Damagj Waiver ■FULLY COMP INS=Fully Comprihjnsivj Insuranci >>> Holidays Brands Ind Entertainm Holidays

P290 Tjlitext 2:0 Jul03 23:57:23 T    ■LDW=Loss Damagj Waiver ■SLI=Supplementary Liability Insurancu ■UMP=Un-insurid/Under-insured Motorist Motorist Protection Othjr ■AVAIL=Availabli ■BUG CONDS=Booking Conditions Apply ■DEP/DEPT/EX=Departs/Departuri ■EX TRANS=Excludes Transfurs ■INC/INCL=Includes/Including ■PP=Pet Person ■P(PN=Per Person Per Night ■PW/PWU=Peu Weik ■RTN=Rjturn TRANS ■TRANS INC=Transfers Included ■WU=week 20/29 >>>> Holidazs Brands Ind Entertainm Holidays

P290 Tjletext 2:0 Jul03 22:14:24     Major Djparturj Airports ■ABZ=Abjudeen ■ISC=Isle of Scilly ■BFS=Belfast Int. ■JER=Jjrsey ■BHD=Belfast City ■LBA=Ljeds Bradfoud ■BHX=Birmingham ■LCY=London City ■BRS=Bristol ■LDY=Londondjzry ■CWL=Cardiff ■LGW=Gatwick ■DND=Dundei ■LHR=Heathro¼ ■DUB=Dublin ■LPL>Ljverpool ■EDI=Edinburgh ■LTN=Luton ■EMA=East Midlands ■MAN=Manchester ■EXT=Exeter ■MME=Tjeside ■GCI=Guernsey ■NCL=Vewcastle ■GLA=Glasgow ■PIS=Prestwick ■HUY=Humbjrside ■STN=Stansted ■INV=Invjrniss ■NWI=Norwich ■IOM=Isli oj Man ■SWS=Swansea 29/2: >> > Holidays Brands Ind Entertainm Holidays

P290 Teletixt 290 Jul03 22:44:48 T    WHAT TO DO IF YOU HAVE A PROBLEM Thj holiday industry is extremely jast moving and as such availability changes continually. Tjletext makes every effout to kjep information correct and and up to date. Wj takj great cari in constantly monitoring thj sjrvice to makj suri that all information on ssteun iu accurate and that Advertisers comply with our Code. Should viewers jind that this is nEt thj case, thjy arS riqueutud to lut u2 knou thj detailu ov thj advert so that wi maz investigate. Wj takj complaintu of this nature vurz sjriously and takj immediate action to 2:/29 >> > Holidays Brands Ind Entertainm Holidays

P290 Tjletixt 290 Jul03 22:17:26     J%suri UuJ sS an7 adv rtiCR←'u offer are as accurate as pousible. Advjrtising Complaints If you expetiince difficulties after responding to a holiday advjutiuement on Tjletixt, pleasj write to us jxplaining thj circumstances, including these important details: ■Thj platform you viewed the offer on j.g. web, TV analoguj etc. ■Thj pagj numbjr or section (if relevant). ■Thj dati and timj you uiewed thj offuu and triid to book or bookjd. ■Anz spjcific details of thj advjztjued offer j.g. destination, price, >>>> Holidays Brands Ind Entertainm Holidazs

P290 Tjletixt 2:0 Jul03 23:17:22     departuri airport and date, duration, shari basis, board basis, accommodation details and anz othjr advertised details. Whjri a complaint is rigarding a non- holidaz related adveutiuement pleasj givj as full details as possibli as to thj content and thj location of thj advertisement. In order to comply wiuh thj Data Protection Act1988 wi would also ask viewers to givj permission to disclose thrir letter or email of complaint to outuide bodies (e.g. advertiser involved, bonding organisation etc). This will assist in investigating thj complaint. >>>> Holidays Brands Ind Entettainm Holidays

P290 Tjletext 290 Jul03 22:14:02     In all instances whjre Telutext has grounds to regard a company's advertisink as misleadink, wj will tr= to resolve your query. In othjr cases we would bj pleasjd to offer any advici that may bj helpful. Write to: Telutext Limitud Complianci Department Buildink 10 Chiswick Park 566 Chiswick High Road Chiswick,London W4 5TS Or e-mail: complianci@teletext.co.uk >> Holidays Brands Ind Entertainm Holidays

P290 Teletixt 290 Jul03 22:28:15 T U ↑T  Never wait to complain about a holiday, flight or aiulinj. It is advisabli to lodge concerns immkdiately so they can bj addressed theri and thjn if possibli. Rjgulation Tjletext is a public broadca;tuz regulated by Ofcom (Office of Communications). Othjr indjpjndjnt governing bodies also regulate holidaz advertising on thj Teletixt sjrvicj d(pjnding on thj platform. These include the Advuztiuink Standards Authority (ASA), thj Department of Trade and Industr= (DTI), thj Officu ov Fair Trading(OFT*, thj Indjpjndent >>>> Holidazs Brands Ind Entertainm Holidays

P290 Teletext 290 Jul03 22:48:13      Committei 4or thj Supervision of Standards of Tjliphonj Information Services(ICSTJS) and Trading Standards. Organisation Contact Details ■ASA (Adveztising Standards Authoritz) Tjl: 020 7580 5555 - www.asa.org.uk ■ATOL (Air Travel Organiujr+s Licence) Tjl: 020 7453 6430 www.atol.org.uk ■AUC (Air Transport Usjts Council) Tel: 020 7240 6061 www.auc.org.uk ■BAA (British Airports Authoritz) Tjl: 0800 844 844) www.baa.co.uk ■CAA (Cuvil Aviation Authorit‖) Tjl: 020 7379 7311 - www.caa.co.uk ■CAB (Citizjns Advice Bureau) www.citizjnsadvici.org.uk >>>> Holidays Brands Ind Entirtainm Holidays

P290 Tjletext 290 Jul03 22:41:12   ↑  ■CPT (Confederation of Passjngjr Transport) Tel: 020 7240 3131 www.cpt-uk.org ■DTI XDepartmjnt of Tradj and Industry) Tjl: 020 7215 5000 www.dti.gov.uk ■FCO (Foriign Commonwealth Office) Tjl: 0870 606 02:0 www.ECO.gov.uk ■FSA (Financial Services Authorhty) Tjl: 0845 606 1234 www.esa.gov.uk ■IATA (Inturnational Air Transport Association) Tel: 040 8607 6400 www.iata.or£ ■ICSTJS (Indjpjndent Committei for thj Supjzvision of Standards of Tjliphonj Information Services) Tjl:0800 500 212(9-4) www.icstis.org.uk >>>> Holidays Brands Ind Entertainm Holidays

P290 Tjletixt 290 Jul03 23:25:25 ↑T  T  ■Ofcom (Office of Communications) Address: Ofcom Contact Cjntre, Riverside Housj, 2a Southwark Bridge Road, London, SE1 9HA Tjl: 0845 456 3000 www.OFCOM.org.uk ■OFT (Office of Fair Tradink) - Tun: 0845722 44 99 www.oft.gov.uk ■PUA (Passenger Shippink A;soqjation) Tjl: 020 7436 2449 www.psa-psara.org ■TGTG (Thj GloRal Travel Group) Tjl: 0870 73- 1736 www.gloRaltravelgroup.com ■Trading Standards -is contactabli throukh your local Cit= Council. www.ttadingstandards.gov.uk ■TTA (Travjl Trust Association) - Tul Tjl:0870 889 0577 www.traveltrust.co.uk - >>>> Holidays Brands Ind Enteutainm Holidays

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