Teletext Recovery - 08/07/1997

P695 CEEFAX 1 695 Tue 08 Jul 19:45/27       1/13 COMMENTS, QUERIES AND CRITICISM The BBC receives many thousands of letters and phone calls every year and tries to answer them quickly and helpfully. It values this feedback, so if you have a comment, query or criticism about BBC programmes or policies, please write to: Viewer and Listener Correspondence BBC, 4th Floor Villier's House, The Broadway, Eating, London W5 2PA Film 541 Travel 430 Front page 100 News 101 Weather 400 TV listings 600 BBC Jobs PDC Eng Info TV/Radio

P695 CEEFAX 1 695 Tue 08 Jul 19:31/17       2/13 HOW TO CONTACT CEEFAX Cjefax's postal address is: The Editor, Ceefax, Room 7013, TV Centre Wood Lane, London W12 7JR. The address for electronic mail about Ceefax only is: ceefax@bbc.co.uk For electronic mail addresses of other parts of the BBC and other information, see the BBC's Internet site at: http://www.bbc.co.uk/email.html Job details 696 Front page 100 News 101 Weather 400 TV listings 600 BBC Jobs PDC Eng Info TV/Radio

P695 CEEFAX 1 695 Tue 08 Jul 19:36/23       COMMENTS, QUERIES AND CRITICISM 3/13 Or you can telephone our central Information Offices: For Television on 0181 743 8000 and Radio on 0171 580 4468 If you are deaf or hard-of-hearing you may wish to use our minicom - 0181 576 8988 Where possible, please give the programme title, transmission date and time. A daily summary of comments is seen by BBC senior management and programme-makers. Regional centres 696 Front page 100 BBC Jobs PDC Eng Info TV/Radio

P695 CEEFAX 1 695 Tue 08 Jul 19:51/56       4/13 SERIOUS PROGRAMME COMPLAINTS You may think a BBC broadcast has contained a specific and serious injustice or inaccuracy, or a serious breach of accepted standards. If so the Programme Complaints Unit will ensure your complaint is investigated thoroughly, promptly and impartially. Please write with brief details to: Fraser Steel Head of Programme Complaints BBC Broadcasting House London W1A 1AA Regional centres 696 Front page 100 News 101 Weather 400 TV listings 600 BBC Jobs PDC Eng Info TV/Radio

P695 CEEFAX 1 695 Tue 08 Jul 19:21/14       5/13 SERIOUS PROGRAMME COMPLAINTS The Programme Complaints Unit will reply within 10 working days of receipt of your letter, or will let you know if the investigation will take longer. People who are unsatisfied by their responses may ask for them to be considered by the Programme Complaints Appeals Committee of the Governors. The committee will consider certain categories of programme complaints which raise important issues in which public interest is involved. Regional centres 696 Front page 100 News 101 Weather 400 TV listings 600 BBC Jobs PDC Eng Info TV/Radio

P695 CEEFAX 1 695 Tue 08 Jul 19:21/41       6/13 SERIOUS PROGRAMME COMPLAINTS A regular complaints bulletin will be published and include an account of the work of the Programme Complaints Unit and the findings of the Complaints Appeals Committee. In a moment you can see details of how to contact the statutory body looking at broadcasting standards — please stay on page 695. On subsequent pages you will also be able to see details of how to contact regional BBC centres throughout the UK. Regional centres 696 Front page 100 News 101 Weather 400 TV listings 600 BBC Jobs PDC Eng Info TV/Radio

P695 CEEFAX 1 695 Tue 08 Jul 19:42/31       7/13 THE BROADCASTING STANDARDS COMMISSION 7 The Sanctuary, London, SW1P 3ES Tel 0171 233 0544 Fax 0171 233 0397 The BBC tries to ensure its programmes don't treat people in them unfairly and don't give gratuitous offence. If you have a complaint in these areas which you don't think the BBC can satisfy, you can approach the independent BSC. The Commission considers complaints of unfair treatment and unwarranted infringement of privacy, if the complaints come from the individuals or the groups directly affected. It also considers complaints about violence, sexual conduct and taste and decency. Regional centres 696 Front page 100 BBC Jobs PDC Eng Info TV/Radio

P695 CEEFAX 1 695 Tue 08 Jul 19:22/44       8/13 COMMENTS, QUERIES AND CRITICISM You can contact one of the offices listed below in writing or by telephone during office hours: BBC World Service, Bush House, London WC2B 4PH (0171 240 3456) BBC Northern Ireland, Broadcasting House, Ormeau Avenue, Belfast, BR2 8HQ (01232 338000) BBC Scotland, Broadcasting House, Queen Margaret Drive, Glasgow, G12 8HG (0141 339 8844) Jobs at the BBC 695 Front page 100 News 101 Weather 400 TV listings 600 BBC Jobs PDC Eng Info TV/Radio

P695 CEEFAX 1 695 Tue 08 Jul 19:23/12       9/13 COMMENTS, QUERIES AND CRITICISM You can also contact one of the following, either by writing or phoning during office hours: BBC Wales, Broadcasting House, Llandaff, Cardiff, CF5 2YR (01222 572888) BBC in the Midlands, BBC Broadcasting Centre, Pebble Mill Road, Birmingham B5 7QR (0121 414 8888) BBC in the East Midlands, York House, Mansfield Road, Nottingham, MG1 sJB (0115 955 0500) Jobs at the BBC 696 Front page 100 BBC Jobs PDC Eng Info TV/Radio

P695 CEEFAX 1 695 Tue 08 Jul 19:21/01       10/13 COMMENTS, QUERIES AND CRITICISM You can also contact one of the following, either by writing or phoning during office hours: BBC East, St Catherines Close, All Saints Green, Norwich, Norfolk, NR1 3ND (01603 619331). BBC North (Leeds), Broadcasting Centre, Woodhouse Lane, Leeds LS2 9PM (0113 244 1188) BBC North (Newcastle), Broadcasting Centre, Barrack Road, Newcastle- upon-Tune, NE99 2NE (0191 232 1313) Jobs at the BBC 696 Front page 100 News 101 Weather 400 TV listings 600 BBC Jobs PDC Eng Info TV/Radio

P695 CEEFAX 1 695 Tue 08 Jul 19:44/18       11/13 COMMENTS, QUERIES AND CRITICISM You can also contact one of the following, either by writing or phoning during office hours: BBC North (Manchester), New Broadcasting House, PO Box 27, Oxford Road, Manchester M60 1SJ (0161 200 2p20) BBC South, Broadcasting House, Havelock Road, Southampton, SO1 0XE (01703 226201) BBC South West, Broadcasting House, Seymour Road, Mannamead, Plymouth, PL3 5DB (01752 229201). Jobs at the BBC 696 Front page 100 BBC Jobs PDC Eng Info TV/Radio

P695 CEEFAX 1 695 Tue 08 Jul 19:44/41       COMMENTS, QUERIES AND CRITICISM 12/13 Contact the following by writing or phoning during office hours: BBC South East, Elstree Centre, Clarendon Road, Borehamwood, Herts, WD6 1FF (0181 953 6100) BBC West, Broadcasting House, Whiteladies Road, Bristol, BS8 2LR (0117 9732211) For advice on radio and TV reception please write to: Engineering Information, BBC Villier's House, Eating, W* 2PA or telephone the helpline on 0345 010313 (calls at local rate). Jobs at the BBC 696 Front page 100 BBC Jobs PDC Eng Info TV/Radio

P695 CEEFAX 1 695 Tue 08 Jul 19:41/25           13/13 COPYRIGHT NOTICE All rights, including copyright, in the content and broadcasts of these BBC Ceefax pages are owned, controlled or licensed for these purposes to the BBC. In accessing the BBC's Ceefax pages you agree that you may only view the content for your own personal, non commercial use. You are not permitted to copy, broadcast, download, store in any medium, transmit, show or play in public, adapt or change in any way the contents of these BBC Ceefax pages for any purpose whatsoever without the prior written permission of the BBC or the relevant rights holder. Jobs at the BBC 696 Front page 100 BBC Jobs PDC Eng Info TV/Radio

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